TERMS AND CONDITIONS

Bamboo Amazon Tours Cia. Ltda. | RUC 1792666333001

These Terms and Conditions govern the relationship between Bamboo Amazon Tours Cia. Ltda. and the Client,

including payment, cancellation, changes, risks, and limitations of liability. Please read them carefully before paying the

deposit.

Effective date: January 1, 2026. The version applicable to each booking is the version accepted when the deposit is

paid.

1. CONTRACT AND ACCEPTANCE

These Terms and Conditions apply to all bookings made with Bamboo Amazon Tours Cia. Ltda. (the “Company”). The

person making the booking confirms that they have read and understood these Terms and are authorized to accept

them on behalf of every person included in the booking. A parent or legal guardian accepts these Terms on behalf of

any minor included in the booking.

The Company’s initial confirmation places the booking on a provisional hold for five days. The booking is secured, the

price is fixed, and the Contract takes effect when the Company receives the 50% deposit and confirms receipt. If the

deposit is not received within five days, the Company may cancel the provisional booking without liability.

2. PAYMENT

The Client must pay a deposit equal to 50% of the total trip price within five days after the initial confirmation. The

remaining balance may be paid upon arrival at the lodge.

If a booking is made fewer than five days before departure, the 50% deposit must be paid immediately to confirm the

booking. The balance may be paid upon arrival at the lodge.

The balance may be paid in cash in United States dollars, by bank transfer, or by credit card through WeTravel. All

payments must be completed before the tour ends.

3. MEDICAL CONDITIONS, PREGNANCY, AND SPECIAL REQUIREMENTS

During the booking process, the Client must notify the Company in writing of any medical condition, disability,

pregnancy, or physical or mental condition that may affect the Client’s ability to travel or participate safely. Failure to

disclose relevant information may result in the Company refusing or terminating the Client’s participation, subject to the

applicable cancellation policy.

After 28 weeks of pregnancy, or where a condition may present a significant risk, the Company may request a medical

certificate and decide whether participation can be accepted safely. The Company is not required to provide special

facilities or assistance unless agreed in writing in advance.

The Client must disclose any serious food allergy in writing. The Company will confirm receipt of that information and

take reasonable precautions, but cannot guarantee a completely allergen-free environment. The Company may refuse

a booking if it considers that an allergy or medical requirement cannot be accommodated safely. Dietary preferences

and other special requests will be accommodated where reasonably possible but are not guaranteed unless expressly

confirmed in writing.

4. CANCELLATION BY THE CLIENT

All cancellations must be submitted in writing and acknowledged in writing by the Company. The date on which the

Company or its agent receives the request determines the applicable charge. Charges are calculated on the total tour

price and exclude insurance, international flights, and services contracted directly with third parties:

(a) More than 30 days before departure: 10% of the total tour price.

(b) Between 8 and 30 days before departure, inclusive: 50% of the total tour price.

(c) Seven days or fewer before departure, including the departure date, or in the event of a no-show: 100% of the total

tour price.

5. CANCELLATION BY THE COMPANY

The Company may cancel a trip when reasonably necessary. If a cancellation before departure is not caused by an act

or omission of the Client or by Force Majeure, the Client may choose: (i) a substitute tour of equivalent or superior

quality, if available; (ii) a substitute tour of lower value, with a refund of the difference; or (iii) a full refund of amounts

paid to the Company for the cancelled services.

If the Client selects an alternative of greater value, the Client must pay the difference. The Company is not responsible

for indirect or external expenses connected with the booking, such as visas, vaccinations, flights, transportation,

parking, loss of earnings, or loss of enjoyment, except where applicable law provides otherwise.

6. FORCE MAJEURE

Force Majeure means an event beyond the reasonable control of the Company or its suppliers that could not have been

avoided even with due care. This may include natural disasters, extreme weather, flooding, fire, epidemics, armed

conflict, terrorist threats or acts, civil unrest, government decisions or restrictions, border closures, strikes, interruptions

to transportation or essential services, and unforeseeable mechanical failures.

If the Company cancels before departure because of Force Majeure, it will offer a change of date or a credit. If the Client

does not accept that option, the Company will refund amounts relating to services not provided, less non-recoverable

external costs already paid in connection with the booking.

If Force Majeure affects a trip after it has begun, the Company will make reasonable efforts to provide safe alternatives.

If continuation is not possible, the Company will refund unused services that are recoverable, less services already

provided and non-recoverable external costs.

7. UNUSED SERVICES

No discount or refund will be given for missed or unused services resulting from late arrival, early departure, illness,

personal choice, death of a family member, or termination of participation for safety or conduct reasons. This rule does

not affect refunds expressly provided for in these Terms or any mandatory rights available to the Client under applicable

law.

8. PRICES, CURRENCY, AND FEES

All prices are stated in United States dollars. The price becomes fixed when the 50% deposit is received. After that time,

it may be changed only to reflect new taxes, levies, or official charges imposed by a competent authority and directly

applicable to the booking.

Available payment methods are: transfer in euros to a German account, transfer in United States dollars to an

Ecuadorian account, and credit-card payment through a WeTravel payment link. For transfers to the German account,

the Company will provide an exact euro amount valid for the five-day provisional booking period.

The Client is responsible for all bank, transfer, currency-conversion, and processing fees. WeTravel currently charges

an approximate fee of 3.5%; the exact fee displayed at the time of payment will prevail. The Company must receive the

net amount stated in the confirmation or invoice.

9. VALIDITY AND UPDATES TO THESE TERMS

Prices, dates, and itineraries published before a booking are indicative and may change. Once the deposit has been

received, the price and the version of the Terms and Conditions accepted for that booking will apply, subject only to the

exceptions expressly stated in this document.

The Company may update these Terms for future bookings. Changes will not apply retroactively to a booking already

confirmed by payment of the deposit unless the Client expressly accepts them in writing or the change is required by

law.

10. FLEXIBILITY AND ITINERARY CHANGES

The Client acknowledges that travel in the Amazon requires flexibility. Routes, schedules, activities, accommodation,

boats, vehicles, guides, and other elements may change for operational, environmental, weather, safety, or local

reasons.

The Company will endeavour to operate tours as advertised and will communicate major changes as soon as

reasonably possible. Before departure, a major change means a change affecting at least one-third of the full tour days

in the itinerary. If a major change is not caused by Force Majeure, the Client may accept the change or cancel without

penalty and receive a refund of amounts paid for the affected services.

During the tour, the guide or Company representative may change the itinerary when reasonably necessary to protect

safety, respond to local conditions, or preserve the viability of the trip. Substitution of a boat, accommodation, or

category with an equivalent alternative, and reasonable adjustments to the order or duration of activities, do not by

themselves constitute a major change.

11. ACCEPTANCE OF RISK AND OPTIONAL ACTIVITIES

The Client acknowledges that travel in the Amazon and participation in adventure activities involve inherent risks that

cannot be completely eliminated, including risks associated with road and river transport, wildlife, weather, uneven

terrain, tropical illness, limited medical care, communications, and remote infrastructure. The Client voluntarily accepts

those inherent risks after considering their health, ability, and experience.

Optional activities not included in the contracted itinerary may be operated by independent third parties. Before

participating, the Client is responsible for assessing personal suitability and the conditions offered by the operator.

Nothing in this section excludes or limits the Company’s liability for negligence, breach of contract, or any other liability

that cannot be excluded under Ecuadorian law.

12. AUTHORITY, SAFETY, AND CONDUCT ON TOUR

The decisions of the guide or Company representative are final on matters concerning the safety and well-being of the

group. The Client must follow reasonable instructions and comply with applicable laws, local community standards,

reserve rules, and regulations concerning drugs, wildlife, and the environment.

The Company may terminate the participation of a Client who commits an illegal act, disregards safety instructions, or

behaves in a manner that causes or is likely to cause danger, harassment, serious disruption, or harm to other people,

animals, communities, or property. In that event, no refund will be given for unused services and the Client will be

responsible for resulting additional costs, subject to rights that cannot be excluded by law.

13. GUARANTEED DEPARTURES

The Company may designate selected departures as guaranteed. This designation remains subject to Force Majeure

and circumstances beyond the Company’s reasonable control. If the guarantee is withdrawn or the departure is

cancelled, sections 5 and 6 will apply as appropriate.

14. TRAVEL INSURANCE

Travel insurance is not mandatory but is strongly recommended. Clients are advised to obtain coverage for medical

treatment, injury, evacuation, repatriation, cancellation, trip interruption, delay, baggage, and adventure activities. The

Client must inform the insurer about the nature of the trip and verify that the policy covers the planned activities and

destinations. Insurance is not included in the tour price.

15. BAGGAGE AND PERSONAL PROPERTY

The Client is responsible for baggage, money, documents, and valuables. The Company is not responsible for loss,

theft, or damage involving unattended property, ordinary wear and tear, or events outside its reasonable control, except

where the loss or damage results from liability that cannot be excluded by law.

16. CLAIMS AND COMPLAINTS

The Client must report any problem to the guide or Company representative as soon as possible so that corrective

action can be taken. If the matter is not resolved during the tour, the Client must contact the Bamboo Amazon Tours

Cia. Ltda. office while the trip is still in progress, where reasonably possible.

Any subsequent complaint must be submitted in writing to bambooecolodge@gmail.com within 15 days after the tour

ends and include relevant details and documents. This period allows the claim to be investigated promptly but does not

extinguish rights that cannot be contractually limited under applicable law.

Bamboo Amazon Tours Cia. Ltda. | Terms and Conditions Page 417. CLIENT RESPONSIBILITY

The Client is responsible for becoming informed about the weather, physical demands, health conditions, customs, and

laws relevant to the trip and for carrying any required passport, visa, permit, or other document. The Client must also

assess whether the trip is suitable for their personal circumstances and follow relevant medical and safety advice.

18. COMPANY LIABILITY

The Company is not responsible for the failure or improper performance of services where it is attributable to the Client;

to a third party unconnected with the provision of the services whose act or omission was unforeseeable or

unavoidable; or to Force Majeure, provided that the Company acted with the care reasonably required in the

circumstances.

Where independent suppliers are involved, the Company’s liability is subject to applicable law and, where relevant,

applicable international conventions. Nothing in these Terms is intended to exclude or limit liability for wilful misconduct,

gross fault, negligence, injury, death, breach of legal duty, or consumer rights to the extent that such exclusion or

limitation is prohibited by Ecuadorian law.

19. SEVERABILITY, SUCCESSORS, AND ENTIRE AGREEMENT

If any provision of these Terms is held invalid or unenforceable, it will be adjusted or severed only to the extent

necessary, and the remaining provisions will continue in effect. These Terms bind and benefit the Company, the Client,

and, where legally applicable, their representatives, successors, and assigns.

These Terms, together with the booking confirmation, invoice, and any special condition accepted in writing, constitute

the agreement between the Company and the Client concerning the trip.

20. GOVERNING LAW, LANGUAGE, AND COMPANY DETAILS

These Terms are governed by the laws of the Republic of Ecuador. Disputes will be submitted to the competent

authorities in accordance with Ecuadorian law. Nothing in these Terms limits the Client’s access to any applicable

consumer-protection mechanism.

The Spanish and English versions are provided to aid understanding. If there is any difference in interpretation, the

Spanish version will prevail.

TERMS AND CONDITIONS

Bamboo Amazon Tours Cia. Ltda. | RUC 1792666333001

These Terms and Conditions govern the relationship between Bamboo Amazon Tours Cia. Ltda. and the Client,

including payment, cancellation, changes, risks, and limitations of liability. Please read them carefully before paying the

deposit.

Effective date: January 1, 2026. The version applicable to each booking is the version accepted when the deposit is

paid.

1. CONTRACT AND ACCEPTANCE

These Terms and Conditions apply to all bookings made with Bamboo Amazon Tours Cia. Ltda. (the “Company”). The

person making the booking confirms that they have read and understood these Terms and are authorized to accept

them on behalf of every person included in the booking. A parent or legal guardian accepts these Terms on behalf of

any minor included in the booking.

The Company’s initial confirmation places the booking on a provisional hold for five days. The booking is secured, the

price is fixed, and the Contract takes effect when the Company receives the 50% deposit and confirms receipt. If the

deposit is not received within five days, the Company may cancel the provisional booking without liability.

2. PAYMENT

The Client must pay a deposit equal to 50% of the total trip price within five days after the initial confirmation. The

remaining balance may be paid upon arrival at the lodge.

If a booking is made fewer than five days before departure, the 50% deposit must be paid immediately to confirm the

booking. The balance may be paid upon arrival at the lodge.

The balance may be paid in cash in United States dollars, by bank transfer, or by credit card through WeTravel. All

payments must be completed before the tour ends.

3. MEDICAL CONDITIONS, PREGNANCY, AND SPECIAL REQUIREMENTS

During the booking process, the Client must notify the Company in writing of any medical condition, disability,

pregnancy, or physical or mental condition that may affect the Client’s ability to travel or participate safely. Failure to

disclose relevant information may result in the Company refusing or terminating the Client’s participation, subject to the

applicable cancellation policy.

After 28 weeks of pregnancy, or where a condition may present a significant risk, the Company may request a medical

certificate and decide whether participation can be accepted safely. The Company is not required to provide special

facilities or assistance unless agreed in writing in advance.

The Client must disclose any serious food allergy in writing. The Company will confirm receipt of that information and

take reasonable precautions, but cannot guarantee a completely allergen-free environment. The Company may refuse

a booking if it considers that an allergy or medical requirement cannot be accommodated safely. Dietary preferences

and other special requests will be accommodated where reasonably possible but are not guaranteed unless expressly

confirmed in writing.

4. CANCELLATION BY THE CLIENT

All cancellations must be submitted in writing and acknowledged in writing by the Company. The date on which the

Company or its agent receives the request determines the applicable charge. Charges are calculated on the total tour

price and exclude insurance, international flights, and services contracted directly with third parties:

(a) More than 30 days before departure: 10% of the total tour price.

(b) Between 8 and 30 days before departure, inclusive: 50% of the total tour price.

(c) Seven days or fewer before departure, including the departure date, or in the event of a no-show: 100% of the total

tour price.

5. CANCELLATION BY THE COMPANY

The Company may cancel a trip when reasonably necessary. If a cancellation before departure is not caused by an act

or omission of the Client or by Force Majeure, the Client may choose: (i) a substitute tour of equivalent or superior

quality, if available; (ii) a substitute tour of lower value, with a refund of the difference; or (iii) a full refund of amounts

paid to the Company for the cancelled services.

If the Client selects an alternative of greater value, the Client must pay the difference. The Company is not responsible

for indirect or external expenses connected with the booking, such as visas, vaccinations, flights, transportation,

parking, loss of earnings, or loss of enjoyment, except where applicable law provides otherwise.

6. FORCE MAJEURE

Force Majeure means an event beyond the reasonable control of the Company or its suppliers that could not have been

avoided even with due care. This may include natural disasters, extreme weather, flooding, fire, epidemics, armed

conflict, terrorist threats or acts, civil unrest, government decisions or restrictions, border closures, strikes, interruptions

to transportation or essential services, and unforeseeable mechanical failures.

If the Company cancels before departure because of Force Majeure, it will offer a change of date or a credit. If the Client

does not accept that option, the Company will refund amounts relating to services not provided, less non-recoverable

external costs already paid in connection with the booking.

If Force Majeure affects a trip after it has begun, the Company will make reasonable efforts to provide safe alternatives.

If continuation is not possible, the Company will refund unused services that are recoverable, less services already

provided and non-recoverable external costs.

7. UNUSED SERVICES

No discount or refund will be given for missed or unused services resulting from late arrival, early departure, illness,

personal choice, death of a family member, or termination of participation for safety or conduct reasons. This rule does

not affect refunds expressly provided for in these Terms or any mandatory rights available to the Client under applicable

law.

8. PRICES, CURRENCY, AND FEES

All prices are stated in United States dollars. The price becomes fixed when the 50% deposit is received. After that time,

it may be changed only to reflect new taxes, levies, or official charges imposed by a competent authority and directly

applicable to the booking.

Available payment methods are: transfer in euros to a German account, transfer in United States dollars to an

Ecuadorian account, and credit-card payment through a WeTravel payment link. For transfers to the German account,

the Company will provide an exact euro amount valid for the five-day provisional booking period.

The Client is responsible for all bank, transfer, currency-conversion, and processing fees. WeTravel currently charges

an approximate fee of 3.5%; the exact fee displayed at the time of payment will prevail. The Company must receive the

net amount stated in the confirmation or invoice.

9. VALIDITY AND UPDATES TO THESE TERMS

Prices, dates, and itineraries published before a booking are indicative and may change. Once the deposit has been

received, the price and the version of the Terms and Conditions accepted for that booking will apply, subject only to the

exceptions expressly stated in this document.

The Company may update these Terms for future bookings. Changes will not apply retroactively to a booking already

confirmed by payment of the deposit unless the Client expressly accepts them in writing or the change is required by

law.

10. FLEXIBILITY AND ITINERARY CHANGES

The Client acknowledges that travel in the Amazon requires flexibility. Routes, schedules, activities, accommodation,

boats, vehicles, guides, and other elements may change for operational, environmental, weather, safety, or local

reasons.

The Company will endeavour to operate tours as advertised and will communicate major changes as soon as

reasonably possible. Before departure, a major change means a change affecting at least one-third of the full tour days

in the itinerary. If a major change is not caused by Force Majeure, the Client may accept the change or cancel without

penalty and receive a refund of amounts paid for the affected services.

During the tour, the guide or Company representative may change the itinerary when reasonably necessary to protect

safety, respond to local conditions, or preserve the viability of the trip. Substitution of a boat, accommodation, or

category with an equivalent alternative, and reasonable adjustments to the order or duration of activities, do not by

themselves constitute a major change.

11. ACCEPTANCE OF RISK AND OPTIONAL ACTIVITIES

The Client acknowledges that travel in the Amazon and participation in adventure activities involve inherent risks that

cannot be completely eliminated, including risks associated with road and river transport, wildlife, weather, uneven

terrain, tropical illness, limited medical care, communications, and remote infrastructure. The Client voluntarily accepts

those inherent risks after considering their health, ability, and experience.

Optional activities not included in the contracted itinerary may be operated by independent third parties. Before

participating, the Client is responsible for assessing personal suitability and the conditions offered by the operator.

Nothing in this section excludes or limits the Company’s liability for negligence, breach of contract, or any other liability

that cannot be excluded under Ecuadorian law.

12. AUTHORITY, SAFETY, AND CONDUCT ON TOUR

The decisions of the guide or Company representative are final on matters concerning the safety and well-being of the

group. The Client must follow reasonable instructions and comply with applicable laws, local community standards,

reserve rules, and regulations concerning drugs, wildlife, and the environment.

The Company may terminate the participation of a Client who commits an illegal act, disregards safety instructions, or

behaves in a manner that causes or is likely to cause danger, harassment, serious disruption, or harm to other people,

animals, communities, or property. In that event, no refund will be given for unused services and the Client will be

responsible for resulting additional costs, subject to rights that cannot be excluded by law.

13. GUARANTEED DEPARTURES

The Company may designate selected departures as guaranteed. This designation remains subject to Force Majeure

and circumstances beyond the Company’s reasonable control. If the guarantee is withdrawn or the departure is

cancelled, sections 5 and 6 will apply as appropriate.

14. TRAVEL INSURANCE

Travel insurance is not mandatory but is strongly recommended. Clients are advised to obtain coverage for medical

treatment, injury, evacuation, repatriation, cancellation, trip interruption, delay, baggage, and adventure activities. The

Client must inform the insurer about the nature of the trip and verify that the policy covers the planned activities and

destinations. Insurance is not included in the tour price.

15. BAGGAGE AND PERSONAL PROPERTY

The Client is responsible for baggage, money, documents, and valuables. The Company is not responsible for loss,

theft, or damage involving unattended property, ordinary wear and tear, or events outside its reasonable control, except

where the loss or damage results from liability that cannot be excluded by law.

16. CLAIMS AND COMPLAINTS

The Client must report any problem to the guide or Company representative as soon as possible so that corrective

action can be taken. If the matter is not resolved during the tour, the Client must contact the Bamboo Amazon Tours

Cia. Ltda. office while the trip is still in progress, where reasonably possible.

Any subsequent complaint must be submitted in writing to bambooecolodge@gmail.com within 15 days after the tour

ends and include relevant details and documents. This period allows the claim to be investigated promptly but does not

extinguish rights that cannot be contractually limited under applicable law.

Bamboo Amazon Tours Cia. Ltda. | Terms and Conditions Page 417. CLIENT RESPONSIBILITY

The Client is responsible for becoming informed about the weather, physical demands, health conditions, customs, and

laws relevant to the trip and for carrying any required passport, visa, permit, or other document. The Client must also

assess whether the trip is suitable for their personal circumstances and follow relevant medical and safety advice.

18. COMPANY LIABILITY

The Company is not responsible for the failure or improper performance of services where it is attributable to the Client;

to a third party unconnected with the provision of the services whose act or omission was unforeseeable or

unavoidable; or to Force Majeure, provided that the Company acted with the care reasonably required in the

circumstances.

Where independent suppliers are involved, the Company’s liability is subject to applicable law and, where relevant,

applicable international conventions. Nothing in these Terms is intended to exclude or limit liability for wilful misconduct,

gross fault, negligence, injury, death, breach of legal duty, or consumer rights to the extent that such exclusion or

limitation is prohibited by Ecuadorian law.

19. SEVERABILITY, SUCCESSORS, AND ENTIRE AGREEMENT

If any provision of these Terms is held invalid or unenforceable, it will be adjusted or severed only to the extent

necessary, and the remaining provisions will continue in effect. These Terms bind and benefit the Company, the Client,

and, where legally applicable, their representatives, successors, and assigns.

These Terms, together with the booking confirmation, invoice, and any special condition accepted in writing, constitute

the agreement between the Company and the Client concerning the trip.

20. GOVERNING LAW, LANGUAGE, AND COMPANY DETAILS

These Terms are governed by the laws of the Republic of Ecuador. Disputes will be submitted to the competent

authorities in accordance with Ecuadorian law. Nothing in these Terms limits the Client’s access to any applicable

consumer-protection mechanism.

The Spanish and English versions are provided to aid understanding. If there is any difference in interpretation, the

Spanish version will prevail.